My Gynecologist - Natalie Leibensperger, D.O. and Staff Phone: (352) 686-8884
Fax: (352) 684-6888
11175 County Line Rd
Spring Hill, Florida 34609
Natalie Leibensperger
Why do I have to fill out this very large form prior to my visit?
   

Our staff enters the information you gave into our electronic medical record prior to your visit. This way, when you are shown to your examination room, your time does not have to be spent entering the information at that time. Our plan is that you see the physician or nurse practitioner at, or very near, your appointment time.

Why do I have to pay my co-pay and coinsurance at the appointment instead of waiting for the insurance company explanation of benefits?
   

Our contracts with the insurance companies mandate our collection of these fees up front.  Also, this decreases costs of billing to the office.

What methods of payment do you accept?
   

We accept cash, credit cards, PayPal, and personal checks.

What if you can't verify and confirm my coverage?
   

You will be responsible for paying the full charge at the time of your visit. You may then submit the bill to your insurance company for reimbursement.

I understand you give a discount for paying at the time of service. Is this true?
   

Yes. If you have no insurance, or we do not participate with your insurance company, we offer a 30% discount on our professional fees for paying at the time of service. We have arranged discounts averaging 50% on lab fees for those patients without coverage, so no additional discount is taken.

I don't have insurance.  How much will a visit cost ?
   

Your initial visit is more than subsequent visits because of the additional time and attention it takes to review your medical history.  After a discount for prompt payment, an initial visit for a problem will typically cost around $130, although it could be more or less depending on complexity.  After you are established, the same visit would typically cost around $75.  Annual exams cost around $150 (varying by your age at the time of the exam). We have arranged additional discounts for your lab work if you choose to pay us at the time of you exam.

What do you charge for a returned check?
   

There is a $25 fee for checks under $50, and a $30 fee for checks over $50 that must be paid in addition to the amount of the check. Both of these must be paid in cash or bank check. We regret that any checks not paid for must be prosecuted.

How much do you charge to fill out forms?
   

All forms incur a $20 charge per form with a 7 day turn around time.  For expedited, 24 hour service we charge $50 per form.

Can I take my chart to another medical provider?
   

While the chart itself remains the property of My Gynecologist, PA, we can provide a copy. Per state law, reasonable copying costs of $1 for the first 25 pages and $.25 for each additional page are charged.  If we can fax these pages instead of printing them, there is no charge.

I have a large deductible. Can I make multiple payments after my surgery?
   

Unfortunately, because so many others have not fulfilled their obligations, we must insist on collecting this money before performing any procedures.

Do you charge me to send me a bill?
   

The first invoice we send you for any overlooked or misquoted charges is included in our fee. If you choose not to pay it in full we add a $10 fee to subsequent bills to offset our expenses.

What happens to those people who do not pay their bill?
   

After two attempts to collect the bill these people are turned over to our Collections Agency. An additional $35 fee is added to their balance and, if not paid, their credit will be marred with Experian, TransUnion, and Equifax.  We also utilize the court system to enforce these obligations and for these, they are responsible for all additional court costs.

What do I do if my insurance company sends me the provider's check?
   

Please send or bring it to our office along with any accompanying paperwork as soon as possible.

What should I do when my insurance coverage changes?
   

Promptly notify My Gynecologist, PA so that we can bill the appropriate company.  This will also decrease the chance that the entire balance becomes your responsibility.

What is HIPAA?
   

HIPAA is a complex set of federal law designed to secure your personal information.

What does My Gynecologist, PA do regarding HIPAA?
   

We have several pages of text dedicated to explaining this. Click here to access this page. Rest assured, your privacy is of the utmost importance to us.

Do you make reminder phone calls?
   

Yes. We have a very robust computerized system that interfaces with our Electronic Medical Record. It makes reminder phone calls two business days before your appointment. This way, if you have to cancel your appointment, we can try to fill that spot. Many patients say it is very reassuring to receive a reminder phone call in the voice of their provider.

Will you leave a message on my answering machine or voice mail concerning normal lab results?
   

If you agree in writing, we will do this under certain circumstances. Sometimes, good medical care dictates that, regardless of the results of your lab work, you return to the office for the results and to ask questions.

Will you discuss my medical condition, diagnosis, payment, and/or health-care options with my spouse or children?
   

Only with your written permission.

What is an Electronic Medical Record?
   

My Gynecologist, PA is at the forefront of computerized medical record keeping. Our EMR enables us to access your information more quickly, and record it more legibly. We never have to look for a misplaced chart. Laboratory tests are ordered electronically, and an automatic reminder system ensures that the results are imported automatically into your chart, as soon as they are done. Because the EMR is integrated with our practice management software, appointment and billing information is stored with your chart and is readily accessible.

What do I do if I need a refill of my medication?
   

If this is a medication that we have prescribed for you previously, please call your pharmacy and have them fax us a request at 352-684-6888. It can take us up to 2 business days to respond to this request. If you are requesting a new prescription, or prescription that was previously given to you by another provider, you must be seen prior to fulfilling this request. We do not fill pain medications or antibiotics over the phone.

What happens if I put the wrong information on my medical history form?
   

Everyone makes mistakes, and overlooking a small item may be of little consequence. It is imperative, however, that you are honest in answering all questions, and do so as completely as possible.

Why do you request that so many things be faxed to you?
   

Because most of these things can be inserted directly into your Electronic Medical Record. We do not have a traditional fax machine. All faxes are sent and received electronically through our server.

What happens if I'm late to my appointment?
   

Please call us at the first indication that you may be late. We will work with you to try to avoid rescheduling. If you are more than 15 minutes late for your appointment however, please be advised that you will most likely be asked to reschedule or wait until those patients that are on time have been seen.

No doctors ever run on time, so why do you insist that I be on time and have all my paperwork completed?
   

Although emergencies (and babies) happen, we do strive to run on time. If patients before you run late, and we see them anyway, this would inevitably make you late as well, which would not be fair. Please understand that this policy is for your benefit as well as others.

Do you take care of high-risk pregnancies?
   

Inevitably, some pregnancies become high-risk after we begin taking care of them. However, because of the malpractice climate in the state of Florida, we will not accept some patients for care. When questions arise, these cases are individually evaluated by the physician.

What can I do to help improve the malpractice situation in the state of Florida?
   

Write your US Senator. Legislation to improve the situation has passed the House of Representatives several times, only to be filibustered in the Senate. If it were allowed to come to a vote, it would likely pass.

What are your office hours?
   

Our office is open Monday and Wednesday 8:00 a.m. to 7:00 p.m., Tuesday, Thursday and Friday 8:00 a.m. to 5:00 p.m., and some Saturdays 9:00 a.m. until 1:00 p.m., excluding holidays.

What do I do if I need something outside of these hours?
   

A physician, midwife, or nurse practitioner is available 24 hours a day for emergencies and deliveries only. Chronic problems, prescription refills, and appointments are not appropriate reasons to call after hours.

Why are doctors fees so high?
   

Click here to view our Fee Explanation page.

When will the new building be finished?
   

It is done!  We moved in on April 14, 2008.

Why would you charge me $40 for a missed appointment?
   

This fee would not be charged if you advise us 1 business day prior to the appointment time. However, you should know that failure to notify us not only results in lost revenue to the practice, but a lost opportunity for another patient to be seen at that time.

I don't understand how you can charge that much when the doctor only spent five minutes with me!
   

Sometimes, because of their anticipation of their visit, patients feel as if the doctor did not spend very much time with them.  Our doctor and nurse practitioners are very conscientious, and spend the amount of time necessary to adequately research your problem. It is a common misconception that the only time the physician spends in helping you is the time that they are in the room. On the contrary, there are records to be reviewed, phone calls to be made, a medical record to be written, and a report to be sent to the referring physician. In addition, there are the everyday business needs and decisions to be made.

Are you really the only female obstetrician/gynecologist in Hernando County?
   

We were until late in 2007.  Now we are the longest serving female OB/GYN in Hernando County.  Other local providers utilize Certified Nurse Midwives, as do we. While qualified to provide much of the care you may need, they are not physicians, and should not represent themselves as such. There is also one local female gynecologist who no longer provides obstetrical services.



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